News & Events
WECHAT Service About Luxury Vinyl Floor With our Client
Today, we XINFULAI share some chats with our clients about communication and service on luxury vinyl flooring and other problems.
Chat One: Welcome to visit our factory!
From the talk, we can find that many clients would like to visit us, but they are doubt about how to come. Here is our reply: The most convenient way is you take a high speed train from Shanghai to Changzhou station. It will only take you about 50 minutes. Once you arrived at Changzhou station, we will arrange staff to pick you up. If you have any question, we will keep contact with you. Please do not worry.
Chat Two: Pre-sale and After-sale service!
In the last day of our Spring festival holiday, this client sent us the following message:
This clent has visited our office and took some samples. But his clent want to see the flooring full finish vision. So, he asked us for help.
We were not working at that time, but we replied him at the first time and promised that we will help him to fix this problem once we start working.
The following day, we gave him reply:
It seemed that we misunderstood his meaning. But we quickly found our mistake and fix it.
He was satisfied with the later photos, and understand that photos will have come color difference with actual flooring.
After this, we will still not finish our service. Once our clients have any problem, we will help them all the time. Sometimes, maybe we would make some mistakes, but we would find it and fix it. The final result is growing and improving. Thank you for all our clients' understanding.
Let us open the win-win prospect in the year of 2018!